After entering your ZIH login and password, you will be prompted to enter your second factor.

General Information:

• After 10 consecutive incorrect entries, your token will be locked. You will then need to generate a new token.

• A successful login resets the error counter.

• Once you have successfully logged in, your session will remain active for 10 hours, provided you do not close your browser.

TOTP

Enter the code displayed in your Authenticator app and click “Validate”.

Indexed Secret

Enter the required items from your Indexed Secret directly one after another - without any separators - into the input field.

Forgotten your token?

If you still have a recovery code:

1. Click on token management in the “Forgot your token?” section of the login screen.

2. You will be prompted to enter your username and password, followed by your recovery code.

3. You will be redirected directly to the Token Management section of the self-service portal, where you can generate a new TOTP or Indexed Secret token.

If you no longer have a recovery code, please contact the Service Desk.