Basically, you can change your password yourself if you still know your current password.

If you no longer know your password, you can have your password reset. You can find more information about this in the FAQ article "Forgotten password"

In addition to your main password, you can also set service passwords like for the WLAN service and change it. The procedure for doing this can be found in the FAQ article "Setting and changing service passwords".

Changing the Main password

Direct Link

Password management in the Self-Service Portal

Step by step

  1. Log in at the  Self-Service Portal at the top right via "Login".

    Explanatory screenshot to the previous description
    Screenshot self-service portal: Start page with marker on Login
  2. After logging in, select the "ZIH login" item under "IT security, authentification and authorisation".

    Explanatory screenshot to the previous description with marker on "ZIH login"
    Screenshot self-service portal: Service overview with marker on ZIH login
  3.  Select "Password management" and press the "Change" button in the "Main password" line.

    Explanatory screenshot to the previous description
    Screenshot self-service portal: Password management with marker on Change
  4. Enter your current main password and the new desired password and then confirm the change with the "Save" button.
    Please observe the ZIH password policy, the rules of which are displayed in the self-service portal when a password is changed.

    Explanatory screenshot to the previous description
    Screenshot self-service portal: Changing the Main password

The synchronization of the new main password can take up to an hour, depending on the service. After that, the new password should work everywhere as usual.